Choosing Walk-In Refrigerators and Freezers: A Buying Guide

Monday, February 3rd, 2014

Choosing Walk-In Refrigerators and Freezers - A Buying GuideToday on the What’s Cookin’ blog, we invite you to put on your jackets and join us for a rundown of the most frequently asked questions about walk-in refrigerators and freezers.

Beloved by businesses of all kinds from ice creameries to flower shops, walk-ins are a necessary part of daily life, keeping perishables fresh, chilly, and accessible on the premises. They come in many sizes and configurations, so it can be tough to choose the right one for your business. So without further ado, here is everything you ever wanted to know about commercial walk-in refrigerators and freezers but were afraid to ask.

What are the different kinds of walk-in refrigerators and freezers?

There are 3 kinds: refrigerators, freezers, and hybrids. You can put a walk-in and its condenser pretty much anywhere, so whether you need it inside or outside of your facility, you’re covered. Walk-ins work with existing flooring as well as pre-fabricated flooring. Note that if you do purchase a walk-in for outdoor use, you’ll need a compressor cover, crank case heater, fan cycle control, and roof-sealing kit.

What kind of refrigeration system do I need?

A walk-in’s refrigeration system is made up of a condenser (on the outside of the walk-in) and an evaporator (on the inside of the walk-in). Both your condenser and your evaporator should have high-efficiency EISA-compliant motors. There are 3 types of refrigeration systems:


Now Serving – Farewell to Tylee, Customer Service Tips and a Dip

Friday, August 17th, 2012
August 2012 A monthly newsletter showcasing the taste of cookware ISSUE 44
Now Serving

It’s already August and summer is coming to a close. Kids are headed back to school soon, and it’s time for a new school year and a new beginning. It’s on that note that I would like to let you all know that my last day with ShortOrder is going to be August 15th. I have really enjoyed getting to know you all over the past (almost 7!!!) years and have had a blast working with the best co-workers a gal could ask for.

 I am turning my precious newsletter over to Meghan Jarrell – Don’t worry, you’ll be in good hands! Meghan has been with ShortOrder for almost a year and she knows her stuff, not to mention she’s a social butterfly – she’s a perfect fit!

 Take some time to welcome Meghan on our Facebook wall – and check back often for special one-day only deals!

 If you miss the Facebook promotions, there’s another way to save on your next purchase. Go to and submit a product review! We’re giving away a $50 Gift Card to one reviewer per month. Join me in congratulating this month’s winner: Larry Young!

 Don’t miss the clearance section, full of scratch and dent and discontinued inventory! These products have only minor physical imperfections and are protected by the full manufacturer warranty. Clearance inventory changes often so check our clearance section for the best deals.

 In this issue: Redefining Customer Service, a recipe for a tasty tomatillo and avocado dip and our Featured Items: a Kolpak walk-in cooler, dry storage shelving, and a Gen2 fryer.

 Remember, this newsletter is for you and if there is anything you’d like to know more about – give us a shout! We’d love to hear from you.

Tylee Van Waes

Redefining Customer Service

Forget about making the customer happy!

Let’s face it, no matter what type of business you are in, everyone has a client or customer that they are trying to keep happy. There are a variety of ways that this has been measured over the years. It has ranged from measuring their level of satisfaction, to the customer’s loyalty to the brand, to their engagement, and even by asking if they would be willing to recommend the company to a friend. All of these different measurements, in the end, are to establish if your customer is happy.  


According to a recent article from Tom Rieger, he has found that making a customer happy is not necessarily the way to go. He claims that what is most  important is that your customer feels like they were treated with dignity. Your front-line customer service representatives are put in a tough spot if their main objective is to always make the customer happy. That would mean that they are always saying, “yes” to please the customer, but in turn, they could be breaking company policies.


What if we shift our thinking about our customer service from making them happy, to making sure that they are treated with dignity and respect? Rieger worked with Dr. Sabrina Pagano studying moral emotions, perceived justice and the concept of dignity and found that:

  •  People feel moral outrage when their dignity is violated, which also causes them to want to get back at whomever has wronged them.
  • People are more open to comply with decisions and outcomes, even if it is not in their favor, when they are treated in a just and fair manner.
  • The range of emotions connected to dignity vary from self-worth and elevation, all the way to embarrassment, shame, and disgust on the other end of the spectrum.

This revolutionizes the way we look at customer service. We should focus on how the customer is treated during the process, not just on giving them what they want to make them happy. If they feel like they were treated fairly and that their dignity was upheld, they are more likely to accept the outcome of the situation, even if it is not in their favor. Think about what you can change today, to start focusing on the dignity of your customers or clients, and not as much on making them happy. This is a paradigm shift, but in the end, could really grow your business.

Featured Products
Kolpak P7
Dry Storage Shelving
Gen 2 Fryer
Kolpak Walk-In Cooler
6×8 Walk-In Cooler
$5,035.00 delivered
 Dry Storage Shelving
60″W x 74″H x 18″D
$151.00 delivered
Gen 2 Fryer
70 lb. SS tank fryer
$1,265.93 delivered
Click for more info! Click for more info! Click for more info!

Featured RecipeTomatillo and Avocado Dip
In the spirit of upcoming football check out this dip from 

Yield: 8 Servings (2 cups)


  • 4 med. tomatillos, husked & quartered  
  • 1 avocado, pitted & peeled
  • 1 jalapeno pepper, chopped 
  • 1/2 cup fresh cilantro sprigs 
  • 1/4 white onion, chopped 
  • 2 tablespoons lime juice 
  • kosher salt & black pepper 
  • blue corn tortilla chips, for serving


  1. In a food processor, combine the tomatillos, avocado, jalapeno, cilantro, onion, and lime juice, pulse until it is the texture of relish.
  2. Season with 1 tsp salt & 1/4 tsp black pepper
  3. Serve with the tortilla chips  
Avocado Dip
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