As a restaurant owner or manager, you spend a lot of time thinking about food costs, employee schedules and generally how to keep things running smoothly while making a profit. What about customers? Without them, you won’t have much else to consider! So, let’s talk about customers for a moment.
Is the customer always right? How will you know if you don’t listen to them? Take some time each day to visit with the customers. Really listen to what they have to say and respect their opinions. They may differ from yours, but consider what they have to say with an open mind. You might be surprised with ideas they offer! Recently, Jim, the president of ShortOrder.com, went to eat at a local business and while waiting for his table, he noticed the kitchen staff was slowing down to squint, or even worse, pausing to grab their glasses to read each food ticket. He mentioned to the manager that he thought that they could be more efficient by increasing the font size on their ticket printer. The next time they visited, the manager stopped him and thanked him. They had significantly reduced ticket times and customer wait times by implementing that change! (more…)