The Formula to find the Perfect Employee
It is as easy as E.M.P.L.O.Y.E.E.
We all know that a business can be made or broken by its employees, especially when it comes to the service industry. It can become a costly endeavor to spend time interviewing, and training employees, so you want to make sure they are the right fit, the first time around. The process starts with the interview, as the employer you need to be prepared. Have a set of characteristics and experiences that you are looking for in the candidates. It is sometimes hard to determine if a candidate is going to be a good match from a short interview. Ryan Eby has come up with a quick acronym on “The Back Burner” blog to help. It is E.M.P.L.O.Y.E.E. Let’s break it down.
Engaged – You want an employee that is engaged and in-turn, engages your customers. Check for this during the interview by their answers, did they capture your attention with their responses? Were you left wanting more?
Mature – An excellent customer service employee is going to be mature. This is an easy trait to look for during the interview. You should be able to tell by the way they carry themselves.
Positive – A positive employee is a “must” when it comes to the service industry. Negative personalities will quickly bring down the team. After calling past employers, you will know if they are a positive or negative person.
Leader – An employee that is constantly being reminded what to do, can slow down your business. You want a leader who takes initiative. This can be best discovered by comparing their extracurricular and volunteer activities.
Organized – Any company, especially a fast-paced service industry one, will benefit from an organized employee. Their appearance during the interview and their resume can be a good indicator of this trait.
“Yes Sir.” – This is an important quality trait when dealing with customer service. It is best to have respectful workers when dealing with high-stress situations and potentially angry customers. This is a hard trait to determine during the interview. Checking with their past employers would probably be the best way.
Efficient – Service industry jobs are demanding and fast-paced, you want a quick, efficient candidate. This quality will also be best discovered from calling their past references.
Energetic – Lastly you want an employee that is energetic and can keep up with the work load of your business. You should be able to tell throughout the interview if they are energetic and from looking at the other activities on their resume.
These are obviously not all of the traits that you should look for in an employee, nor should you rule a candidate out if they don’t have all of these qualities, but it should act as a helpful tool for t he next time that you are ready to start hiring again.